We want you to be happy with your Sheffcoat purchase! This policy outlines the conditions under which you can return or exchange an item.

Returns & Exchanges

You may return or exchange most unused and unworn items within 30 days of purchase.
Items must be returned in their original packaging with all tags attached.
We do not accept returns or exchanges for used or worn items, unless the item is defective.
To initiate a return or exchange:

Contact us at [email protected] with your order number and reason for return.
We will provide you with a return authorization number (RMA) and instructions on how to return the item.
Once we receive the returned item, we will inspect it and process your refund or exchange within 14 business days.
Refunds

Refunds will be issued to the original form of payment used for the purchase.
Shipping costs will only be refunded if the item is defective.
Non-Returnable Items

Some items may be non-returnable, such as customized or personalized items. These exclusions will be clearly marked on the product page.
Questions

If you have any questions about our return and refund policy, please contact us at [email protected].

Additional Considerations

You may also want to consider including the following in your return and refund policy:

A specific timeframe for how long customers have to report a defective item.
Whether you offer store credit as an alternative to a refund.
Who is responsible for the cost of return shipping (customer vs. company) for non-defective items.
By clearly outlining your return and refund policy, you can help build trust with your customers and ensure a smooth buying experience.